Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when you create an account, place an order, contact customer support, submit an enquiry or otherwise interact with Mana Grameena.

Information you provide

• Your name and contact information, such as mobile number and email address.
• Billing and delivery information, including your address, city, state and PIN code.
• Account information used to access your customer account.
• Order information, including products ordered, quantities, order values and order status.
• Information you provide when contacting customer support or submitting an enquiry.
• Any other information you voluntarily provide while using our services.

Information collected automatically

When you access our website, certain technical information may be collected automatically by our systems or service providers.

• Device and browser information.
• IP address and approximate location derived from technical information.
• Pages visited and interactions with our website.
• Referral information and website usage data.
• Cookies and similar technologies where applicable.

How We Use Your Information

We use personal information where reasonably necessary to operate our online store, fulfil orders and provide services to our customers.

• To create and manage your customer account.
• To receive, process and fulfil your orders.
• To arrange shipping and delivery.
• To process payments and verify payment status.
• To provide order confirmations, shipping updates and other transactional communications.
• To provide customer service and respond to enquiries.
• To process eligible cancellation, return or refund requests.
• To improve the functionality, reliability and user experience of our website.
• To detect, investigate and prevent fraud, misuse or security incidents.
• To maintain business, tax and transaction records where required.
• To comply with applicable legal and regulatory requirements.

Payment Information

Payments made through the Mana Grameena website may be processed using third-party payment gateways or financial service providers made available during checkout.

Depending on the payment method selected, your payment provider may collect information required to complete and authenticate the transaction.

Payment providers process payment information according to their own terms, privacy policies, security practices and applicable regulations.

How Information May Be Shared

We may share limited information with trusted service providers where it is reasonably necessary to operate our business and complete your order.

We may also disclose information where required by applicable law, court order, government request or where reasonably necessary to protect our rights, users or services.

If our business undergoes a merger, acquisition, restructuring or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

Cookies & Similar Technologies

Our website may use cookies, sessions and similar technologies to provide important website functionality and improve the shopping experience.

These technologies may be used to:

• Keep you signed in to your account.
• Remember items added to your shopping cart.
• Maintain website security and session integrity.
• Understand how visitors use our website.
• Improve website performance and usability.

You may be able to manage cookies through your browser settings. Disabling essential cookies may affect features such as login, cart functionality or checkout.

Data Security

We use reasonable administrative, technical and operational safeguards intended to protect information against unauthorised access, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account credentials.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud and meeting applicable legal, tax and accounting requirements.

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it where appropriate.

Your Information & Choices

Depending on applicable law and the nature of your request, you may contact us regarding the personal information associated with your account.

You may request assistance with:

• Updating inaccurate account information.
• Accessing certain information associated with your account.
• Correcting personal information.
• Closing or deleting your customer account, where applicable.
• Withdrawing optional marketing communications.
• Raising a privacy-related question or concern.

Some information may need to be retained even after an account-related request where retention is required for legal, tax, fraud prevention, transaction, dispute or legitimate business purposes.

To submit a privacy-related request, please use our Contact Us page.

Children's Privacy

Our online store is intended for customers who are legally capable of entering into transactions or who use the service under the involvement and supervision of a parent or legal guardian where required.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, operational practices or applicable requirements.

When this policy is updated, the revised version will be published on this page and the "Last updated" date may be changed accordingly.

We encourage customers to review this page periodically to remain informed about how information is handled.

Contact Us About Privacy

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact Mana Grameena through our official support channels.

When contacting us about an account or order, please provide sufficient information to help us identify the relevant account or transaction. Do not send passwords, OTPs, UPI PINs or card PINs.

Visit our Contact Us page to submit your enquiry.