Return & Refund Policy.

Return & Refund Policy Overview

Mana Grameena Natural Oils takes care to pack and dispatch products in good condition. However, if you receive an incorrect, damaged, leaking or otherwise affected product, please contact us promptly so that we can review the issue.

Because many of our products are food or consumable products, returns may be restricted for hygiene, quality and safety reasons once a product has been opened, used or tampered with.

Issues That May Be Eligible

Subject to verification and the conditions described in this policy, we may consider requests involving situations such as:

Eligibility is determined after reviewing the order details and supporting evidence. Submission of a request does not automatically guarantee a return, replacement or refund.

Products That May Not Be Returnable

Due to the nature of edible and consumable products, we generally cannot accept a product back merely because of a change of mind after delivery, particularly where product integrity can no longer be verified.

A return or refund may not be available where:

• The product has been opened, consumed, substantially used or altered by the customer, except where this was reasonably necessary to discover a reported defect.
• The original seal or packaging was intentionally removed or damaged after successful delivery without a product-quality issue.
• The product was stored, handled or used contrary to the instructions on its packaging.
• The request relates only to personal preference, taste or a change of mind where the correct product was supplied in acceptable condition.
• The product was damaged after delivery due to customer handling, storage or misuse.
• The information or evidence reasonably required to verify the reported issue cannot be provided.

Damaged, Leaking or Tampered Packages

If the package appears materially damaged, leaking or tampered with when delivered, please photograph the condition of the package before disposing of any packaging.

When reporting the issue, we may request:

• Your order number.
• Clear photographs of the outer package.
• A photograph showing the shipping label.
• Photographs of the affected bottle or product.
• Photographs showing leakage, breakage, seal damage or other reported issues.
• Additional information reasonably required to verify the delivery issue.

Please keep the affected product and packaging until our support team has reviewed your request or confirms that they are no longer required.

Wrong or Missing Product

If you receive a product different from your confirmed order, or an item is missing from the package, please contact our support team with your order number.

We may ask you to provide photographs of all items received, the outer package and the shipping label so that the packing and delivery information can be reviewed.

If the issue is verified, an appropriate resolution may include replacement, shipment of the missing product, refund or another suitable remedy depending on the circumstances.

How to Report an Issue

You can start your request from our Contact Us page.

Review & Verification

Return, replacement and refund requests may be reviewed using order records, photographs, shipment information, payment records and other relevant information.

In some situations, we may need to coordinate with the shipping provider or another service provider to verify what occurred during fulfilment or delivery.

Where a physical return is required, our support team will provide the applicable return instructions. Please do not send a product to an address without receiving return instructions from us.

Approved Refunds

If a refund is approved, it will generally be initiated using an available and appropriate refund method, which may include the original payment method where supported.

After a refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway or other financial institution.

Where only part of an order is eligible for refund, the approved refund may be limited to the applicable product or amount.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation may not be possible after the order has been processed, packed, handed over for shipping or otherwise entered fulfilment.

If a prepaid order is successfully cancelled and a refund is applicable, the refund will be processed according to the applicable payment and refund process.

Contact Us

If you have received a damaged, leaking, incorrect or missing product, please contact Mana Grameena customer support with your order details.

Providing complete information when you first contact us can help us review your request more efficiently.

Please use our Contact Us page to submit your request.