Terms & Conditions.

Acceptance of These Terms

These Terms & Conditions govern your access to and use of the Mana Grameena Natural Oils website and the products and services made available through it.

By browsing the website, registering an account, adding products to your cart, placing an order or otherwise using our services, you acknowledge that you have read and agreed to these terms and the applicable policies displayed on this website.

Eligibility to Use the Website

You should use this website and place orders only if you are legally capable of entering into the relevant transaction under applicable law.

Where a person is not legally capable of entering into such a transaction independently, use of the website should take place through or with the involvement of a parent, guardian or other legally authorised person, as applicable.

Account Information & Security

Certain website features may allow or require you to create an account. You are responsible for providing accurate and current information when registering or updating your account.

You are also responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

• Provide accurate name, contact and delivery information.
• Do not impersonate another person or use information you are not authorised to use.
• Keep passwords, OTPs and other authentication information confidential.
• Notify us if you reasonably believe your account has been accessed without authorisation.

Product Information

We aim to present product names, images, prices, quantities and other product information as clearly as reasonably possible.

Product packaging, labels, appearance or other presentation details may occasionally vary from images displayed on the website due to packaging updates, photography, screen settings or other reasonable variations.

Website content relating to general wellness, traditional use or product characteristics is intended as product information and should not be treated as a substitute for professional medical advice, diagnosis or treatment.

Orders & Availability

When you submit an order through the website, you are requesting to purchase the selected products using the information and payment method provided during checkout.

An order may remain subject to product availability, payment confirmation, address verification, serviceability and other reasonable fulfilment requirements.

We may be unable to fulfil an order in circumstances such as:

• A product becoming unavailable.
• Payment not being successfully completed or verified.
• Delivery location being unserviceable.
• Incorrect or incomplete order information.
• An obvious technical, pricing or listing error.
• Suspected fraudulent, abusive or unauthorised activity.

Where an order cannot be fulfilled after payment has been successfully received, any applicable refund will be handled in accordance with the relevant payment and refund process.

Prices, Offers & Availability

Product prices are displayed on the website and may be changed from time to time. The price applicable to an order is generally the price presented during the checkout process when the order is placed, subject to correction of obvious technical or listing errors.

Discounts, coupons, promotional offers and free-shipping benefits may be subject to separate eligibility requirements, validity periods or other conditions displayed with the relevant offer.

An offer may not necessarily be combined with another offer unless the website specifically permits it.

Payments

The payment methods available for an order will be displayed during checkout. Online payments may be processed through authorised third-party payment service providers.

Payment processing may therefore also be subject to the terms, security procedures and availability of the relevant payment provider, bank, card network or payment system.

A payment being debited does not necessarily mean that an order has been successfully confirmed. Where payment status is unclear, please check your order status or contact support before attempting repeated payments.

Shipping & Delivery

Delivery availability, shipping charges and estimated delivery periods may depend on the destination, PIN code, product availability, order value and available logistics network.

Delivery dates or periods shown on the website are generally estimates and may be affected by courier operations, weather, holidays, high order volumes or circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and reachable contact number.

Please review our Shipping & Delivery Policy for further information.

Cancellation, Returns & Refunds

Cancellation, return, replacement and refund requests are subject to the conditions applicable to the relevant order and product.

Certain products may have restrictions on returns after opening or use, particularly where product integrity, hygiene or safety may be affected.

If you receive an incorrect, damaged, leaking or otherwise affected product, retain the packaging and contact us promptly with your order information and supporting photographs where appropriate.

For detailed information, please review our Return & Refund Policy .

Acceptable Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not interfere with its security, operation or use by others.

You must not intentionally:

• Attempt to gain unauthorised access to the website, accounts, systems or databases.
• Introduce malicious code, malware or other harmful technologies.
• Interfere with the normal operation or security of the website.
• Use automated systems to abuse website functionality or place fraudulent orders.
• Submit false, misleading or unauthorised information.
• Use the website in connection with unlawful or fraudulent activity.

Access to certain website functionality may be restricted where reasonably necessary to protect customers, the website, payment systems or our legitimate business operations.

Website Content & Intellectual Property

The website may contain brand names, logos, product photography, graphics, designs, written content and other materials owned by Mana Grameena Natural Oils or used with appropriate permission.

Except where permitted by applicable law or authorised by the relevant rights holder, website content should not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission.

Website Availability & Liability

We aim to keep the website and its services reasonably available and accurate, but uninterrupted or error-free operation cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, updates, network problems, payment provider issues, logistics systems, hosting disruptions or other circumstances.

To the extent permitted by applicable law, liability arising from use of the website or purchase of products will be subject to applicable legal rights, contractual obligations and the circumstances of the particular transaction.

Personal Information & Privacy

Information submitted through the website may be used for purposes such as account management, processing orders, payments, delivery, customer support, fraud prevention and other purposes described in our privacy information.

Third-party providers involved in payments, technology, communication or delivery may process information where necessary to provide their respective services.

Please review our Privacy Policy for further information.

Changes to the Website & Terms

We may update website features, product information, policies or these Terms & Conditions when reasonably necessary to reflect changes in our services, operations, technology or applicable requirements.

When these terms are updated, the revised version may be published on this page with an updated revision date.

Your continued use of the website after an updated version becomes effective will be subject to the updated terms, to the extent permitted by applicable law.

Applicable Law & Disputes

These terms and transactions made through the website are subject to applicable laws and regulations in India.

If a concern arises regarding an order or service, we encourage you to first contact our support team so that the matter can be reviewed and an appropriate resolution can be explored.

Nothing in these terms prevents a customer from exercising any statutory right or remedy available under applicable law.

Contact Us

If you have questions about these Terms & Conditions, your account, an order or any policy referenced on this page, please contact the Mana Grameena Natural Oils support team.

Visit our Contact Us page to submit your enquiry.