Shipping & Delivery Policy.

Shipping Policy Overview

Mana Grameena Natural Oils aims to process, pack and dispatch confirmed orders carefully so that our products reach customers in good condition.

Orders may be delivered using third-party logistics and courier partners based on serviceability, destination, package requirements and operational availability.

Delivery Locations

We deliver orders to locations that are serviceable through our available logistics and shipping partners.

Delivery availability may be determined using the PIN code and address entered during checkout.

An address that was serviceable previously may not necessarily remain serviceable at all times.

Order Processing & Dispatch

Once an order is successfully placed, it may undergo payment verification, product allocation, quality checks, packing and shipping preparation before dispatch.

Processing time can vary depending on:

• Product availability.
• Order volume.
• Payment verification where applicable.
• Weekends or public holidays.
• Packaging or fulfilment requirements.
• Logistics pickup availability.

An order being confirmed does not necessarily mean that it has already been dispatched.

Shipping & Delivery Charges

Shipping charges, where applicable, will generally be displayed during checkout before you confirm and place your order.

Charges may vary depending on factors such as:

• Delivery location and PIN code.
• Order value.
• Package weight or dimensions.
• Available shipping method.
• Promotional or free-shipping offers.

Estimated Delivery Time

Any delivery date or delivery period displayed during checkout or after dispatch should be treated as an estimate unless specifically stated otherwise.

Actual delivery time can vary based on the destination, courier route, shipment movement, operational conditions and events outside our reasonable control.

Delivery times may also be affected during festivals, promotional periods, holidays, unusually high order volumes or disruptions affecting transportation networks.

Shipment Tracking

Where shipment tracking is supported, tracking information may become available after your order has been dispatched and accepted by the shipping provider.

Tracking updates are generally supplied by the shipping provider and may not always appear in real time.

Receiving Your Order

Customers are responsible for providing accurate contact and delivery information and for being reasonably available to receive the shipment.

The courier or delivery partner may contact the mobile number provided with the order to assist with delivery.

A delivery may be unsuccessful because of:

• An incorrect or incomplete address.
• An incorrect or unreachable mobile number.
• The recipient being unavailable.
• Restricted access to the delivery location.
• Repeated unsuccessful delivery attempts.
• Other courier or operational restrictions.

Depending on the shipping partner and the circumstances, another delivery attempt may be made or the shipment may be returned.

Incorrect Address & Address Changes

Please carefully verify your name, mobile number, house or building details, street, landmark, city, state and PIN code before placing your order.

If you notice an address error after placing an order, contact us as soon as possible.

Any address change is subject to operational feasibility and courier serviceability.

Shipping & Delivery Delays

While we aim to fulfil orders efficiently, delays may occasionally occur for reasons outside our reasonable control.

Possible causes may include:

• Severe weather conditions.
• Transportation or courier disruptions.
• Public holidays or local restrictions.
• High seasonal or promotional order volume.
• Remote-location service limitations.
• Operational or technical disruptions.
• Events affecting regional or national transportation networks.

If your shipment appears significantly delayed, contact our support team with your order number so the available shipment information can be reviewed.

Damaged, Leaking or Tampered Shipments

Please inspect the package when it is delivered. If you notice significant damage, leakage or signs of tampering, preserve the product and packaging and document the condition with clear photographs.

Useful evidence may include:

• Photograph of the outer package.
• Photograph of the shipping label.
• Photograph of the affected product.
• Photograph showing leakage, breakage or packaging damage.

Please contact us promptly with your order number and supporting information.

Requests involving damaged or incorrect products are also subject to our Return & Refund Policy .

Shipping Support

If you have questions about dispatch, tracking, delivery status or a delivery problem, please contact the Mana Grameena support team.

When contacting us about a shipment, please provide your order number and registered contact information so we can identify the relevant order.

Visit our Contact Us page to submit your enquiry.